gbajhe Privacy Policy

1. Introduction

gbajhe ("we", "our", or "platform") operates a safe and reliable online betting and gaming service for users in Bangladesh. This Privacy Policy ("Policy") informs you — a registered member of gbajhe — in detail about how we collect your personal information, for what purposes we use it, where we store it, and how we keep it secure.

By accessing the gbajhe.cam website or creating an account, you fully accept the terms of this Privacy Policy. This Policy should be read together with our Terms and Conditions. If you disagree with anything, please contact our support team before using the platform.

We believe that data protection is not just a legal obligation — it is our ethical responsibility to you. We are committed to keeping your privacy secure through SSL encryption, safe data storage, and strict access controls.

2. Information Collection

We collect your personal information in various ways. Below is a detailed description of the information we collect:

2.1 Information You Provide Directly

Information you voluntarily provide during account registration and verification:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for KYC verification)
• Bangladeshi bank account or mobile banking number (bKash, Nagad, Rocket)
• Current address

2.2 Automatically Collected Information

When you use gbajhe, our system automatically collects certain technical information:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Session duration and page view history
• Login time, logout time, and account activity
• Gaming history and transaction records

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may collect information from trusted third-party sources. This third-party data collection is always carried out in compliance with applicable law.

3. Use of Information

gbajhe uses your personal information for the following purposes:

3.1 Account Management

• To create, verify, and secure accounts
• For login authentication and identity confirmation
• To complete the KYC (Know Your Customer) process
• To manage two-factor authentication (2FA)

3.2 Financial Transactions

• To process deposit and withdrawal requests
• To confirm payments via bKash, Nagad, and Rocket
• To prevent financial fraud and money laundering
• To generate transaction records and reports

3.3 Customer Service

• To provide 24/7 support via live chat
• To resolve complaints and troubleshoot issues
• To send important notifications and updates

3.4 Platform Improvement

• For anonymous analysis to improve service quality
• To review and enhance the user experience
• To identify security vulnerabilities

4. Information Storage and Security

gbajhe gives the highest priority to the security of your personal information. We apply industry-standard security measures.

4.1 Technical Security

• SSL Encryption: All data transfers are encrypted using TLS 1.2 or higher.
• Data Encryption: Stored sensitive information is protected with AES-256 encryption.
• Firewall: Advanced firewalls and intrusion detection systems are in place.
• Regular Audits: Security assessments are regularly conducted by independent security experts.

4.2 Organizational Security

• Only authorized personnel are permitted to access your personal information.
• All staff have committed to upholding confidentiality.
• Access controls are regularly reviewed and updated.

Even so, no internet-based system is completely secure. You are also responsible for keeping your password private and reporting any suspicious activity to us immediately.

5. Sharing Information with Third Parties

gbajhe does not sell, rent, or share your personal information without authorization. Only the necessary information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technology infrastructure management. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information if demanded under a court order, government directive, or applicable law. In such cases, we will attempt to notify you in advance unless prohibited by law.

5.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such cases, you will be informed in advance through an update to this Privacy Policy.

6. Cookies Policy

gbajhe uses cookies and similar tracking technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences (language, theme).
• Analytics Cookies: Help improve the service by analyzing anonymous usage patterns.

6.2 Cookie Controls

You can control or delete non-essential cookies from your browser settings. However, disabling cookies may limit some platform functionality.

7. Your Rights

As a gbajhe user, you have the following rights over your own personal information:

• Access: You have the right to know what information we hold about you. Submit a request via live chat.
• Correction: The right to request correction of incomplete or inaccurate information.
• Deletion: The right to request deletion of your personal information in certain circumstances, though some information may need to be retained due to legal obligations.
• Restriction of Processing: The right to request that the processing of your information be restricted in certain circumstances.
• Portability: The right to request a copy of your information in a structured, machine-readable format.
• Objection: The right to object to the use of your information for specific purposes.

To exercise these rights, please contact our support team. We generally respond within 30 business days.

8. Data Retention Period

We retain your information only for as long as necessary to fulfill the purposes described in this Policy or as permitted by applicable law.

• Information for active accounts is retained for as long as the account remains active.
• Financial transaction records are retained for a minimum of 5 years even after account closure.
• KYC verification documents are kept for a further 5 years after account closure.
• Security logs and access records are generally retained for 12 months.

Once the specified retention period ends, personal information is securely deleted or anonymized.

9. Protection of Minors

gbajhe strictly provides services only to persons aged 21 and above. We do not intentionally collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that a minor is using our platform, we will immediately close that account and delete the collected information.

If you become aware of an account belonging to a minor, please notify our support team immediately.

10. Policy Changes

gbajhe reserves the right to update this Privacy Policy as needed. Depending on the nature and significance of the changes, we will notify you in the following ways:

• By publishing a special notice on the website
• By sending a message to your registered email address
• By requesting you to acknowledge the update at your next login

Continued use of the platform after any changes will be considered acceptance of the updated Policy. For significant changes, you will be given the opportunity to provide consent before they take effect.

11. Contact

If you have any questions, concerns, or requests regarding your information or this Privacy Policy, please get in touch with us:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

Our privacy team generally responds within 30 business days. Urgent security-related requests are handled more quickly.

Thank you sincerely for your trust and confidence in gbajhe. Protecting your privacy is one of our highest priorities.